Please use the form below to submit your cancellation.

The right of withdrawal under this section applies exclusively to consumers within the meaning of Section 13 of the German Civil Code (BGB). A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity. Entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) do not have a right of withdrawal. In particular, an order placed using a company name is deemed to be an order by an entrepreneur. Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods. For multiple goods ordered as part of a single order and delivered separately: from the day on which you, or a third party designated by you, took possession of the last goods. To exercise your right of withdrawal, you must inform us TEL GmbH Moltkestrasse 25 D - 42799 Leichlingen / NRW Telephone: +49 (0) 21 75 - 981 95 Email: info@tel-gmbh.com by means of a clear statement (e.g. a letter sent by post, fax, or email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired. Consequences of withdrawal If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for any additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this diminished value is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Goods that cannot be shipped as parcels (e.g. bulky or heavy equipment) will be collected from you; you will also bear the associated costs. End of the withdrawal instructions.